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Clinical Process Redesign
Healthtech’s Process Redesign methodology has
been developed and honed by consultants with broad clinical,
administrative and business experience. It utilizes a standard
approach that is customizable and can be tailored to fit the clients’
size, needs, deliverables and magnitude of change.
Healthtech’s Process Redesign Methodology is
comprised of five phases:
- Phase One: Preparation and Initiation;
- Phase Two: Define Current State;
- Phase Three: Analysis;
- Phase Four: Future State Design; and
- Phase Five: Implementation, Evaluation, Sustainability
and Spread.
Phases One to Four are generally utilized for
process redesign with a report at the end of either Phase Three or
Four. Phase Five represents the implementation of the redesign process
and utilizes Healthtech’s Project Management process and tools.
Some projects will encompass all five phases. Others may involve a
single phase only. The methodology, approach and tools are fully
customizable, sizable and flexible.
Healthtech consultants use a number of
strategies for assisting with redesign of processes and business
improvement which may be guided by some of the following models ; Six
Sigma and Lean/Kaizen, Define-Measure-Analyze-Improve-Control
(DMAIC); Demmings Plan, Do, Check, Act (PDCA) Methodology, Total
Quality Management/ Continuous Quality Improvement (TQM/CQI), and
Failure Modes Effects Analysis (FMEA).
All the models and strategies that are used
involve a methodical, systematic and cyclical approach to process
redesign. All employ an initial review of process, consultation
and redesign in accordance with stakeholders input and feedback.
The objectives are also similar: decrease cycle
time, increase efficiency, decrease costs and improve quality.
Healthtech’s redesign methodology is evidence based and value added,
producing results for the client.
